Overview
The role of Customer Service Executive in the property industry involves delivering outstanding support to clients and tenants, ensuring their inquiries and concerns are addressed efficiently. This temporary position in Bylfeet is perfect for individuals with a proactive approach to problem-solving and a passion for excellent customer service.
Client Details
Our client is a small-sized organisation in the property industry known for its customer-focused services and efficient operations. They are committed to providing a supportive and professional environment for their team.
Description
- Respond to customer inquiries via phone, email, or in person in a timely and professional manner.
- Resolve customer issues by liaising with relevant departments and ensuring a satisfactory outcome.
- Maintain accurate records of customer interactions and property-related details in the system.
- Assist with scheduling property viewings and coordinating with tenants and landlords.
- Provide updates and follow-ups to customers regarding their queries or ongoing cases.
- Collaborate with team members to improve processes and enhance the customer experience.
- Ensure compliance with company policies and property industry regulations.
- Support other administrative tasks as needed within the customer service department.
Profile
- Previous experience in customer service roles, ideally within the property industry.
- Strong communication and interpersonal skills to engage effectively with clients and colleagues.
- Attention to detail and organisational skills to manage multiple tasks efficiently.
- Proficiency in using computer systems and software for record-keeping and correspondence.
- A proactive and solution-oriented mindset to address customer concerns effectively.
- Knowledge of the Worthing property market is advantageous but not essential.
Job Offer
- Temporary role with the possibility of further opportunities within the company.
- Convenient location in Bylfeet with accessible transport links.
- Chance to develop skills in customer service and property management.
