Overview
The Service Desk Analyst will be responsible for providing first line technical support to internal staff (including those operating remotely) covering technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products.
This will include resolving end user Incidents and requests following ITIL best practices.
Client Details
A leading financial institution that has been providing top-notch banking services to its customers for over 70 years.
Description
- Serve as the first point of contact for all IT-related issues and requests, providing efficient and timely resolution to ensure minimal impact on business operations.
- Efficiently log, prioritise, and monitor all incidents and service requests using our ITSM toolset.
- Act as a subject matter expert on all IT systems, applications, and processes and provide guidance and support to end-users.
- Troubleshoot and resolve hardware, software, and network issues in a timely and effective manner.
- Diagnose and resolve hardware and software issues for desktops, laptops, virtual desktops, mobile devices, and printers.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Facilitate the onboarding and offboarding processes for new employees and departing staff.
- Proactively monitor and identify potential IT issues, tak
- Maintain and update the asset inventory for new and retired hardware and assets.
- Continuously improve processes and procedures to enhance the efficiency and effectiveness of IT services.
ing steps to mitigate them before they impact end-users.
Profile
- Experience delivering IT services in a fast-paced environment.
- 3+ Years in a Service Desk/First Line position
- Certifications such as ITIL, CompTIA A , or Microsoft Certified Professional (MCP) are a plus.
- Microsoft Windows 10 & 11, Office 365, Intune & Azure full knowledge
- Knowledge of basic network components and topology
- MAC (moves and changes) procedures.
- Managed Print Solutions
- Strong knowledge of IT systems, applications, and hardware
- Excellent problem-solving and troubleshooting skills with the ability to think critically and analytically.
Job Offer
- Competitive basic salary and discretionary yearly bonus
- 25 days’ holiday in addition to public ones
- Private medical and dental insurance
- Gym Subsidy
- Ability to buy and sell a further five days’ holiday each year
- 4 x Life Assurance
- Private Pension of 15% non-contributory
- Family-friendly policies
- Regular social activities and team events
- Free breakfast twice a week and fruit.
