Overview
Head of Human Resources
Premium Hospitality Brand
West End, London
£100,000-£110,000
We are seeking an exceptional Head of HR to lead the People & Culture agenda for a prestigious, high end hospitality brand based in London’s West End. This is a pivotal leadership role, shaping a world class employee experience within a fast-paced, service driven environment.
You will be responsible for designing and delivering a forward thinking people strategy that strengthens culture, elevates performance, and supports the continued growth of a premium hospitality business.
The Role
- Lead and execute a comprehensive People Strategy aligned to business goals and brand values
- Design and implement a best-in-class Learning & Development strategy, fostering continuous growth, capability building, and clear career pathways
- Champion a high performance, people first culture, enhancing engagement, retention, and overall employee experience
- Partner closely with senior leadership and operational teams to ensure HR strategies actively support commercial and service excellence objectives
- Oversee talent management, including succession planning, leadership development, and performance frameworks
- Drive diversity, equity & inclusion initiatives and strengthen employer brand positioning within the hospitality market
- Provide expert guidance on employee relations, ensuring fair, consistent, and commercially sound outcomes across the business
- Support organisational design and workforce planning across multiple sites within a dynamic operational environment
Experience:
- Proven senior HR leadership experience, ideally within hospitality, luxury retail, or premium leisure environments
- Strong expertise in Learning & Development strategy and people development
- Demonstrable success in building high performance cultures and improving employee engagement and retention
- Experience in organisational design, talent strategy, and cultural transformation within fast moving, multi-site businesses
- Commercially astute, with the ability to balance people priorities with operational demands
- A confident, influential leader who can partner effectively with senior stakeholders and inspire teams at all levels
Job Tenure: Permanent
