Overview
We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure.
The role:
- Deliver first-line support and troubleshooting for desktop and infrastructure issues.
- Escalate complex cases to senior engineers with root cause analysis.
- Carry out daily system checks (servers, networks, comms rooms, backups).
- Support the IT team with technical tasks, maintenance, and updates.
- Keep clear records and communicate effectively with clients and team leaders.
Experience:
- Previous IT support desk, analyst, or network experience.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- A real passion for IT with a drive to learn and grow.
- CompTIA A+ certification (desirable).
Why join?
- Work across dynamic London sites with varied systems and environments.
- Be part of a supportive IT team with real opportunities for growth.
- Progression pathway into infrastructure engineering and senior technical roles.
- Exciting, hands-on work including market support and project installations (from end-user equipment to CCTV, switches, and more).
Job Tenure: Permanent
