Overview
We are seeking a dedicated and personable Customer Service Advisor to assist our clients based in Haywards Heath. The individual should have a knack for problem-solving, excellent communication skills and a commitment to providing outstanding customer service.
Client Details
Our client is a prominent large organisation in the heart of Haywards Heath. With a broad national presence, they are committed to delivering exceptional services and creating a satisfying experience for their customers across the United Kingdom.
Description
Responsibilities for a Customer Service Advisor
- Respond promptly to customer inquiries and ensure customer satisfaction
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customer’s needs and provide accurate, valid and comprehensive information
- Handle customer complaints, provide appropriate solutions and alternatives
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Work with customer service team to ensure proper customer service is being delivered
- Remain up-to-date with product knowledge
Profile
A successful Customer Service Advisor should have:
- Proven customer support experience or experience in a similar role
- Strong phone handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritise and manage time effectively
Job Offer
- An annual salary of £23, 400
- Monday to Friday work schedule with 37.5 hours per week
- A permanent position within the company
- A friendly and supportive company culture that values each employee
- The opportunity to grow and develop your customer service skills
