Overview
We are looking for a Customer Service Administrator in Killingholme!
- Salary – £26703.81
- Hours – Monday – Friday 08:00 – 17:00 or 07:00 – 16:00
Your role
- To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
- To build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate and courteous responses to enquiries via telephone, email and Teams whilst maintaining a positive, empathetic and professional attitude at all times.
- Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
- Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner.
- Ensure any issues raised are escalated as and when required.
- Communicate and coordinate between colleagues in relation to all new and existing job cards.
- To attend and participate in dally department meetings when required.
Your profile
- You will have strong administration and customer service skills
- You must have excellent attention to detail.
- Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
- Ability to work to highest quality standards.
- Good communication and team working skills are essential.
- Good IT skills are a key requirement with the knowledge on report processing, V Look-up and pivot tables.
Our offer
- Pension scheme
- Life Assurance Cover
Please apply with your CV if you’re interested!
Job Tenure: Permanent and Full-Time
Salary: Up to £26703.81 per annum
Location: Immingham, Lincolnshire
