Overview
This client are looking for an experienced Customer Liaison Officer to join their business to work alongside the current team to ensure work is carried out and the customers/tenants are informed at all times through all stages of the works.
Client Details
This client are a well known social housing contractor who cover the whole of the UK on a wide range of repairs and maintenance contracts – including voids and planned maintenance projects. They work alongside local authorities, councils and housing associations to deliver high quality customer service and work.
Description
Your role will involve:
- Providing consultation and support to residents prior to, during and after works to their homes,ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to both the client and the CLO/RLO
process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence - Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
as required and agreed.
Profile
Ideally you will already have experience working in a similar role previously and have excellent customer service skills. Experience within the construction / social housing sector is essential.
Job Offer
In return this client can offer a competitive salary and company vehicle, the chance for career progression and development and the opportunity to join a growing and developing business.
