Overview
This role involves managing high-value accounts in arrears, handling inbound and outbound communications with merchants, and ensuring positive resolutions through effective negotiation and relationship-building. Strong communication, business acumen, and problem-solving skills are key, along with the ability to accurately input data across multiple systems while balancing the interests of both the business and the merchant.
Client Details
My client is a FinTech company that offers financing solutions to small and medium-sized businesses.
Description
- Collections and recoveries understanding (customer contact strategy awareness)
- To provide a first-class service relating to the resolution of any non/under-paying merchant
- Case management of high-value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both parties
- Negotiate, implement, and execute positive solutions with the merchant’s circumstances in mind, while balancing the best interests of the business
- Strong communication skills, accuracy, and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
- Data input, accurately inputting data across multiple systems
Profile
- At least one year’s experience within Customer Support/Credit Control/Collections/Debt Recovery environment
- Organised and adaptable
- Hubspot proficiency
- Knowledge of Excel
- Insolvency knowledge
- Legal escalation understanding
- Attention to detail and confidence working with data
- Team orientated
Job Offer
- Private Medical insurance
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building
