Overview
The post-holder will work with internal teams and the MSP to ensure ICT systems and digital platforms are reliable, effective, and aligned with business needs. With a focus on user experience, technical performance, and continuous improvement, the role supports the organisation’s digital capability and builds confidence in technology at all levels.
Client Details
The client works in the Not for profit space
Description
General Responsibilities
- Act as the main point of contact between the company and the MSP, ensuring user needs are met and services are delivered effectively. Maintain oversight of ICT services and continuity beyond outsourced support.
- Support the organisation’s ICT strategy by encouraging the use of technology and driving process improvements across teams.
- Ensure all ICT activities meet data protection, privacy, and cybersecurity standards.
- Develop expertise in key platforms (e.g. Microsoft 365, Salesforce, Asana) and advise teams on best use. Stay informed of new technologies and recommend relevant innovations.
- Manage and implement API integrations and data flows to support system connectivity and data consistency.
- Represent ICT in internal meetings, contribute to strategic planning, and promote a user-focused, digitally confident culture.
ICT Systems Management and Technical Support
- Manage and maintain core ICT systems such as Microsoft 365, Azure AD, Intune, and Autopilot, ensuring systems are secure, well-configured, and high-performing.
- Administer user accounts, permissions, and licensing. Provide technical support outside MSP scope, including for device setup, system migrations, and software troubleshooting.
- Oversee laptops, printers, AV, CCTV, and mobile devices. Maintain network and Wi-Fi infrastructure for reliability and performance.
- Monitor support tickets from start to resolution. Escalate complex issues as needed and ensure service levels are maintained.
- Keep up-to-date asset records and software inventories. Create internal documentation and knowledge bases to support users and reduce repeated issues.
Digital Services and Solutions (SaaS)
- Work with leadership to identify needs, evaluate new SaaS tools, and oversee transitions from legacy systems.
- Support the rollout of new platforms, including configuration, provisioning, and onboarding.
- Manage and optimise SaaS tools to ensure user adoption and system effectiveness. Stay updated on new features and promote their use.
- Collect user feedback and manage vendor relationships to ensure services are delivered effectively.
- Create user guides and policies. Provide ongoing support, monitoring, and troubleshooting post-implementation.
- Lead testing and user acceptance processes to confirm readiness for wider use.
- Monitor usage, gather insights, and recommend improvements. Provide progress updates and help foster innovation.
Profile
Technical Skills
- Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint) with strong IT and digital skills
- Experienced in Intune (MDM), SharePoint, and Microsoft 365
- Strong Windows Server knowledge, including NLB and clustering
- Familiar with SaaS tools (Asana, Canva, Recruitee)
- Skilled in managing Cisco switches/routers and Teams cloud telephony
- Experienced in troubleshooting TCP/IP, DNS, DHCP, firewalls, LAN/WAN
- Solid understanding of ITSM frameworks
- Strong expertise in Windows 11, Exchange Server, Office 365, AzureAD
- Knowledge of Hyper-V, VMware ESX, and Azure Virtual Desktop
- Experienced with backup and DR solutions (Backup Exec, Datto, Azure)
- Proficient in Active Directory / Entra ID, account and policy management
- Knowledge of SAN technologies (iSCSI, Fibre Channel, EMC)
- Scripting experience: PowerShell, VBScript, Windows Script Host
- Holds MCSA/MCITP or equivalent certifications
- Hardware troubleshooting for computers, printers, and peripherals
- Sector experience: health, social care, and housing
- Familiar with Salesforce, Meta VR Device Management, and CCTV systems
- Application support for Microsoft 365 and Salesforce
- System admin experience managing users, permissions, and policies
- 2nd Line Support handling complex technical issues
Skills & Competencies
- Strong planning, prioritisation, and multitasking under pressure
- Excellent communication-able to convey complex info clearly and persuasively
- Proactive, solutions-driven, with a can-do attitude
- Fast typing, highly organised, adaptable, and efficient
- Excellent customer service and complaint resolution
- Skilled at training and upskilling staff on IT systems
- Strong analytical, coordination, and problem-solving abilities
- Detail-oriented, accurate, and process-focused
- Able to manage shifting priorities and heavy workloads
- Self-motivated, professional, innovative, and flexible
Job Offer
This role is offering a base salary of up to £60,000 per annum plus benefits.
3 days are required in the office – Wednesday & Friday are from home.
2 stage interview process
Applications close on Tuesday the 1st of July
